Privacy Policy Privacy & Data Protection
We respect your privacy and are committed to handling your personal information in a transparent, secure and responsible manner.
About Us
This website is operated by Dongguan TUTR Flooring Materials Co., Ltd., under the brand name TUTR.
We primarily provide PVC flooring, antistatic PVC flooring, industrial flooring materials, product supply, technical support and project-related services.
Our official website is: https://www.dgtutr.com.
This Privacy Policy applies when you visit or use the TUTR official website, browse product or technical information, submit an inquiry, request samples, obtain product information, or contact us through the website for business purposes.
We aim to explain clearly what information we collect, why we use it and how we take reasonable steps to protect it.
Information We Collect
When you browse our website, send us a product inquiry, request samples, ask for product information or contact us through the website, we may collect information related to your business inquiry.
- Your name or contact person information
- Company name and relevant business information
- Email address
- Telephone number or WhatsApp contact details
- Your country or region
- Products or materials you are interested in
- Purchase quantity or project area
- Project application, operating conditions or technical requirements
- Other information you voluntarily provide during communications with us
When you visit our website, we or our technical service providers may automatically collect certain website usage information.
This may include your IP address, browser type, device type, operating system, pages visited, time of visit, referring pages or channels and other website usage information.
How We Use Information
We use relevant information only within a reasonable scope necessary for website operation, product services, customer communication and marketing analysis.
We may use the information you provide to understand your requirements, respond to inquiries and provide quotations, color charts, technical documents, test reports, sample information or other project-related materials.
After you contact us regarding a business requirement, we may continue communicating with you by email, telephone, WhatsApp or other contact methods that you have provided.
We may analyze website traffic, common product requirements, page usage and customer feedback in order to improve our website structure, product information and service experience.
We may use anonymous or aggregated website usage information to understand the performance of different marketing channels and advertising campaigns.
We do not use your personal information for purposes that are clearly unrelated to the business purposes described above.
Cookies & Website Analytics
To ensure that our website functions properly, improve the browsing experience, understand website usage and evaluate marketing performance, our website may use cookies, pixel tags, browser storage technologies or similar technologies.
Cookies are generally small data files stored in your browser or device. They can help websites remember certain visit information, analyze website usage or recognize whether a visit is related to a previous session.
- Which pages you visit
- Visit times and time spent on pages
- Which website or marketing channel referred you to our website
- Browser and device type
- Whether website functions are operating normally
- Whether an advertising click results in a website visit or inquiry
We may use Google Analytics or similar website analytics tools provided by Google to understand website traffic, page views, traffic sources and overall website performance.
This information helps us understand which website content is useful to visitors and helps us improve our website and operations.
We may use Google Ads and related advertising measurement and conversion tracking technologies to understand whether advertising activity results in website visits, product inquiries or other conversions.
Google may process information relating to your device and website activity through cookies or similar technologies in accordance with its own policies.
You can generally delete, restrict or block cookies through your browser settings. Please note that disabling certain cookies may affect some website functions, analytics or advertising measurement features.
Third-Party Services & Embedded Content
Our website may use or link to technologies and services provided by third parties, including analytics services, advertising platforms, maps, videos, social media or other online tools.
Pages on our website may contain embedded content from other websites, such as videos, images, maps or other online content.
When you interact with such embedded content, the relevant third-party website may, under its own privacy policy, collect device information, use cookies or record your interaction with the embedded content.
We do not sell your personal information to third parties.
In connection with website hosting, email services, data analytics, advertising or other necessary technical services, trusted service providers may process limited information where necessary to provide those services.
These third-party service providers have their own privacy policies and data processing practices.
Data Security
We take the security of our website and customer information seriously and use reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, alteration, loss or misuse of personal information.
We may review and improve our data access controls, website security measures and related technologies according to our business and website operations.
Internet transmission and electronic storage cannot eliminate every possible security risk. Therefore, no website or information system can guarantee absolute security.
Where required by applicable law, a court, government authority or other legally authorized body, we may disclose information that is reasonably necessary to comply with such requirements.
Data Retention
We retain relevant information only for a reasonable period necessary to fulfill the purposes described in this Privacy Policy, or for any period required by applicable laws and regulations.
Product inquiries, project communications, quotation records, technical document delivery records and customer contact details may be retained for a reasonable period where necessary for business cooperation, after-sales support or follow-up services.
Website logs, statistical information and technical data related to website security may be retained for periods required for website operation, security maintenance or third-party technical services.
When information is no longer reasonably required for business purposes and there is no legal, financial, security or other legitimate requirement to retain it, we may delete, anonymize or otherwise stop using the information.
Respecting your information is part of building long-term cooperation and trust.
Your Rights
Depending on the laws applicable to you, you may have certain rights regarding personal information that we hold about you.
- Access to personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of personal information that is no longer required
- Restriction of certain processing activities
- Objection to certain types of processing
- Withdrawal of consent where applicable
When you make such a request, we may take reasonable steps to verify your identity in order to prevent unauthorized access to or deletion of personal information.
We may not be able to immediately delete information that must be retained for legal, financial, security, contractual or other legitimate reasons.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in website functionality, business development, technical services or applicable laws and regulations.
The updated version will be published on this page and the latest update date will be displayed near the top of the page.
Where an update involves a significant change to the way personal information is handled, we may provide additional notice where appropriate.
We recommend reviewing this page periodically if you wish to stay informed about our latest information handling practices.
Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your rights relating to such information, you may contact us using the details below.
We will review and respond to reasonable requests within an appropriate period of time.